FAQ

Porting your number also cancels your service for that number with your old provider. If you have multiple services with that provider, a number port doesn't cancel those other services.

Please note: CheapConnect only handles the number port itself — actually cancelling your other services (and checking that this happened correctly) remains your own responsibility.
CheapConnect recommends waiting to cancel until after the porting request has been accepted. When you cancel, make clear that it concerns an outgoing number port, not a termination of the number.

Yes, by law you're allowed to bring your number with you to another provider.

Yes, absolutely. We send you your VoIP account details well in advance, so you can configure your device beforehand and start receiving incoming calls on it as soon as the port takes effect.

A porting process takes about 15 days on average. It can often go faster, but this depends heavily on your current provider.

After you place your order, we verify that you're the owner of the number — this may require a few documents. Once that's confirmed, we submit the port for approval to your current provider. After they approve it, we schedule a date and time for the actual port.

Once accepted, you'll already receive your account's SIP details, so you can start making outgoing calls right away. If you configure your equipment in advance, your phone number won't become unreachable.

With CheapConnect, you're limited to registering (SIP registration) one device per phone number.

If you want multiple devices (SIP devices) to ring behind a single phone number, you need to request SIP accounts without a phone number attached. You then register your devices on those SIP accounts, and use the number's forwarding list to have calls ring on all of them simultaneously.

If you'd like a step-by-step walkthrough, you can find it in the manual on this topic.

You can call both free (0800) and paid (0900/0909/0906) numbers — also known as service numbers. We don't charge any surcharge on these numbers.

Yes, that's possible.

To set up our VoIP account, you'll need the following details:
- username: this is your phone number in international format (e.g. 31851234567). You'll find this in your welcome email or in your portal.
- password: also found in your welcome email or portal.
- outbound proxy and/or SIP server: voip.cheapconnect.net

A CheapConnect internet connection doesn't come with a modem by default. We give customers the freedom to connect their own modem. For the most common models, we offer support to get your internet working if there are problems. Firewall settings and internal configuration are entirely under your own control. No port is ever blocked.

Balance can't be refunded, but it never expires.

After a year, your account/number automatically expires if you don't renew it. You can renew via our control panel, where you can choose to extend your account/number by 1 or 2 years. You can of course also renew early — the extra period is simply added to your current one.

Once your account/number has expired, you can no longer use it. We keep your number in reserve for at least two more months, so you can still renew it at no extra cost.

Did you become a customer after March 2018?
Yes — you receive an invoice for your call credit immediately after topping up. You've purchased that credit directly, and VAT is calculated on it right away. Businesses can reclaim this VAT from the tax authorities. Prices on the website include VAT, which is itemised on the invoice.

Did you become a customer before March 2018?
Yes — you receive an invoice on the 1st of every month covering your call costs and subscription costs. VAT is itemised on this invoice as well; businesses can reclaim it from the tax authorities. Prices on the website include VAT, which is itemised on the invoice.

If you didn't make any calls or renew a subscription in the previous month, you won't receive an invoice.

Did you become a customer before March 2018?
You receive an invoice on the 1st of every month with an overview of your call costs, itemised per number if you have more than one. For each number, you'll see an overview of which destinations were called and for how long.

This invoice also itemises the subscription costs of any numbers.

If you didn't make any calls or renew a subscription in the previous month, you won't receive an invoice.

With iDeal/PayPal/credit card/MrCash:
1. Log in to your account.
2. Click top up.
3. Select the amount you want and your bank.
4. Complete the payment with your own bank.
5. The balance is credited to your account immediately.

Your balance is shown as soon as you log in to our portal. You'll see your current balance in the top right of the page.

CheapConnect runs its platform in duplicate — if one location unexpectedly has an outage, the other locations have enough capacity to absorb it. For telephony, it's essential that you're always 'reachable'. We also use only A-brand equipment and high-quality connections. That way, calling through CheapConnect isn't just cheaper — it's also better quality.

We monitor our network's voice quality 24/7.

By using automated systems, we save on high staffing costs, expensive office space, admin overhead and so on. We also use a prepaid system, so we're always certain costs are covered. That means we have no high costs for debt collection agencies, and we can price our service knowing 100% of our costs are covered. That's what lets us stay this sharp!

One condition for reselling with CheapConnect is that your sub-users together have at least 10 active numbers. Until then, your commission accumulates, and once you reach 10 active numbers, you get the option to:

- transfer the amount to your own balance, to use for calling or ordering products
- transfer the amount to another CheapConnect user's balance
- transfer the amount by bank transfer or PayPal

With a standard CheapConnect.net account, you can start recommending us to potential customers right away. Once a referred user places orders, you receive 10% commission on their account, as well as 10% on their call costs. You keep receiving this commission for as long as that user remains a CheapConnect.net customer.

Conditions:
- Commission doesn't apply to your own account(s) or number(s).
- You need at least 10 active numbers before a payout can take place.
- You keep receiving commission and call cost commission for as long as the referred user remains a CheapConnect customer.

Planning to launch a VoIP product at scale under your own label? Get in touch with us!